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Supporting documents

  • Electronic copy of the Death Certificate.
  • Electronic copy of the Deceased's ID or Passport.
  • Electronic copy of Letter of Executorship/Letter of Authority issued by the Masters Office.
  • Requests for Closure and/or Certificate Of Balance and/or Tax Certificates must be submitted by completing a Letter of Instruction.
  • The Instruction Letter must contain the address, contact details and estate lank bank details. It must be dated and signed by the Executor or the appointed Agent with the name and surname of the Agent below the signature. If an attorney or a financial institution has been nominated, we will require the signed letter from the nominee as per the Power of Attorney.
  • For Attorneys or 3rd parties we will need a Power of Attorney with at least one witness and signed by the Executor and states the full names of the Executor and the Agent/Attorney.
  • If the deceased had an SA Identity Document and passed away outside SA Borders, the next of kin will have to apply for an SA death certificate from the SA Embassy in the place of death or a regional office of the Department of Home Affairs within South Africa.

Reporting a death

Get the support you need

When a family member or loved one passes away, knowing what to do can be very overwhelming. We are here to help you when you report the death of an FNB client.

Complete form
About our support

How to report the death of an FNB Client

  1. Select 'Complete Form'
  2. Fill out the form
  3. Then 'Submit'

Once you have submitted the form, an FNB consultant will contact you within 48 hours. We will request the supporting documents, so please get it ready.

Doing it made easy

Complete form
First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider 1929/001225/06 (NCRCP20).

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